AI Data Center Operations
AI Data Center Operations
Advance Your Career in AI Data Center Operations
The AI Data Center Operations Certificate prepares technicians to operate AI/HPC infrastructure at scale. Through live incident simulations, DCIM dashboards, and commissioning support exercises, you’ll master NOC monitoring, escalation workflows, maintenance windows, change management, and cross-team coordination—skills employers require for mid-tier operations roles.
Why Enroll?
This certificate blends practical labs, live instruction, and flexible on-demand learning so you can:
- Monitor AI/HPC fleets using DCIM tools and tuned alerts
- Triage incidents, communicate clearly, and escalate effectively
- Execute change, release, and maintenance window procedures
- Support commissioning and turn-up for new capacity
- Drive postmortems and continuous improvement using SRE practices
Ideal for advancing Data Center Technicians, NOC staff, and field engineers moving into high-uptime operations.
Program Format
Total Hours: 96
Format: Blended – Online + Hands-On
- Live Instruction: 60 hours
- On-Demand / Self-Study: 36 hours
Hands-On Training
In-Person Labs:
Host college NOC lab or partner data center (maintenance window drills, DCIM dashboards, incident command exercises)
Remote Lab Option:
Virtual DCIM sandbox, ticketing workflow simulators, and live incident simulations via video and CLI shells
Included With Your Enrollment
Operations Playbook & Runbook Templates
Incident Command & Escalation Guides
DCIM & Alert Tuning Lab Access (sandbox)
Commissioning checklists and postmortem templates
What You’ll Learn
- NOC monitoring, telemetry, and dashboard operations
- Incident triage, communications, and escalation paths
- Change management, maintenance windows, and release coordination
- Commissioning support and turn-up procedures for new capacity
- Linux and networking for operations (services, logs, VLANs, routing basics)
- SRE practices: SLIs/SLOs, alert hygiene, and postmortems
- Cross-team coordination with Facilities, Field, and Engineering
Who Should Attend?
The AI Data Center Operations Certificate is designed for:
- Data Center Technicians advancing into NOC/operations roles
- NOC analysts and monitoring staff seeking deeper incident skills
- Field, network, or systems techs moving into uptime-focused operations
- Incumbent workers preparing for shift lead responsibilities
- Workforce learners targeting commissioning support roles
Course Modules Breakdown
Module 1: Operations Foundations & Incident Management (8 Hours)
- Roles, SLAs, and uptime objectives in AI/HPC environments
- Incident lifecycle and severity levels
- Lab: Incident triage and escalation drill
Module 2: DCIM Tools, Telemetry & Alert Tuning (10 Hours)
- Dashboards, metrics, and alert thresholds
- Integrations with ticketing and on-call systems
- Lab: Build a DCIM view and tune alert noise
Module 3: NOC Communications & Escalation (8 Hours)
- Runbooks, status updates, and incident command structures
- Vendor and cross-team coordination
- Lab: Live comms simulation with timeboxed updates
Module 4: Linux for Operations (Services, Logs, Automation) (10 Hours)
- Service health, journaling, and log triage
- Simple scripting/CLI for routine ops
- Lab: Diagnose and restore a degraded service
Module 5: Networking for Ops (L2/L3, VLANs, Routing) (10 Hours)
- VLANs, trunks, port channels, and routing basics
- Common DC connectivity failures and fixes
- Lab: Resolve a multi-switch pathing issue
Module 6: GPU/Server Fleet Administration (BMC, Firmware, PXE) (10 Hours)
- Firmware management, BMC/IPMI at scale, and PXE workflows
- Golden images and rollbacks
- Lab: Update firmware across a simulated fleet
Module 7: Change, Release & Maintenance Windows (8 Hours)
- Change advisory, risk assessment, and scheduling
- Pre/post checks and rollback planning
- Lab: Execute a maintenance window using a runbook
Module 8: Commissioning Support & Turn-Up (10 Hours)
- Acceptance testing, labeling, and documentation standards
- Owner-furnished equipment coordination
- Lab: Turn-up checklist and handoff package
Module 9: SRE Practices & Postmortems (10 Hours)
- SLIs/SLOs, error budgets, and toil reduction
- Root cause vs. contributing factors
- Lab: Draft a blameless postmortem and action plan
Capstone: Live Incident Simulation & Ops Review (12 Hours)
- End-to-end incident across DCIM, Linux, and networking
- Real-time comms, ticketing, and stakeholder updates
- Postmortem with remediation and runbook improvements
Career Track Information
- Review Dates Below
- Online & Classroom
- Tuition: TO BE ANNOUNCED
- Ask about Tuition Assistance
- 96 Hours
Job Titles You May Qualify For
- NOC Technician / NOC Analyst
- Data Center Operations Specialist
- Commissioning Support Technician
- Change Management Coordinator (Operations)
- Incident Response Technician
- Shift Lead (Operations) – Junior
Income Expectations
- Entry to Mid Roles: $60,000–$75,000/year
- Experienced / Analyst: $75,000–$95,000/year
- Senior / Shift Lead: $95,000–$120,000+/year
Data sourced from ZipRecruiter, Glassdoor, Payscale, and Lightcast.io
Additional Information
- Quizzes and Knowledge Checks
- Hands-on Instruction
- Guest Lectures & Networking
- 1 EXAM VOUCHER – W3CB AI Data Center Ops Certification